General Questions

We send a confirmation email and receipt immediately when you make a purchase. If you’ve not received this email within 5 minutes of placing your order then check your SPAM folder because it’s probably got caught up there. If you can’t find it in your SPAM folder then contact us and let us know. Our customer service team will reply with your receipt attached.

We currently only sell 45cm x 45cm cushion covers. We also do not sell chair cushions. We are always looking to expand our range however and we will look to sell more sizes in the future.

We find that many customers already have cushion inserts and are just looking for new covers to update their style. We are looking to offer inserts as an optional add-on but for the moment we only sell cushion covers. Our covers take regular 45cm x 45cm inserts and these can be easily purchased, if required, from many department stores.

The vast majority of our cushion covers are made from a soft cotton linen blend, with a printed front cover. We also have a smaller range of 100% wool knit cushion covers.

We are an online store only and do not have a shop front so unfortunately you cannot visit us. However if you have any questions about a particular product, please contact us and we will be more than happy to answer them for you.

Once you’ve placed your order you’ll receive a confirmation email containing your order number and a receipt will be attached as a PDF document. Once we have processed your order, you will receive another email letting you know the shipping process has begun. All you have to do then is sit back on that lovely sofa of yours and wait for your cushions to arrive.

Shipping & Delivery

We provide $12 flat rate shipping to anywhere in New Zealand if your order is less than $150. We offer FREE SHIPPING to anywhere in New Zealand if your order is over $150.

We ship our products to you as quickly as possible. We aim to process orders within 1-2 business days and we ship all items with a range of carefully selected courier services. Shipping takes between 5-15 business days depending on whether you live in a major city or rural area.

You can only process an order on our site if your shipping and billing addresses are in New Zealand. However, if you are an international customer, please contact us with your shipping address and we’ll send you a shipping quote as soon as possible.

Exchanges & Returns

We want you to be 100% happy with your new cushions so we give you 30 days to decide if you’d like to keep them. If you’d like to swap your purchase for something else then contact us and let us know which items you’d like to exchange for. We’ll then provide you with an address to return your order to. Your item must be in brand new condition, in its original packaging and not damaged in any way. Once received and checked, we’ll send you your replacement cushions. We do not cover postage costs for returning your item but will pay for the shipping of your replacement. Read more about our exchange policy here.

We provide a 30 day returns policy. If you’re not 100% happy with your purchase then contact us and let us know. We’ll then provide you with an address to return your order to. Your product must be in brand new condition, in its original packaging and not damaged in any way. Once you’ve shipped the product back to us and we’ve checked it, we’ll issue you with a refund for the product price. Refunds will be processed to the same payment method used at checkout. We do not cover postage costs for returning your item. Read more about our returns policy here.

Payments

We accept payment via credit/debit card or PayPal. Our credit/debit card payment gateway accepts Visa, Mastercard and American Express cards and these payments occur within a secure payment system that employs 256-bit SSL technology.

We take your personal security seriously at Simply Cushions NZ, that’s why we process all payment transactions through one of two super secure environments. Credit card payments are protected by 256-bit SSL encryption technology which means your credit card details are encrypted while the details are passed from your bank to ours. PayPal transactions occur within the PayPal environment and are protected by their leading security and 24/7 monitoring. PayPal are well known as one of the most trusted payment gateways on the internet.

PayPal was created to provide the public with a safe and secure way to send money through the internet. You can set up a PayPal account for free, simply visit their site and follow the prompts to sign up. Don’t have Paypal? No problem. We accept all major credit cards as well through our secure payment system.

Of course. As soon as your payment has been processed you’ll receive a confirmation email with a copy of your receipt attached. This contains all the information you need about your purchase from us. If you made your payment through PayPal you will also receive a receipt of the payment via an email sent directly from PayPal.

We are a team os passionate cushion lovers, hopelessly devoted to home decor and style. It’s our goal to bring you the widest variety of cushion covers in New Zealand. We value customer service and we love to help people find a collection of cushions that is perfect for their unique space. If you want to know more about us then click here. As for why you should buy from us, well we think there are a number of really good reasons… you can read about them.

 

Can’t find the answers that you need? You can contact us easily by using the button below.

Contact Us Now Return To Shop

This week's best sellers