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General Questions

How do I know when my order is confirmed?

Once you’ve placed your order you’ll receive a confirmation email with your order number and an attached PDF document as your receipt. After we’ve processed your order, we’ll send you another email about the shipping process and your tracking number. Then, all you need to do is sit back and relax till your new cushions arrive.

How long does it take for my confirmation email to arrive?

After you placed your order, we’ll send you a confirmation email straight away. If you don’t receive this email within 5 minutes of placing your order, check your spam or junk folder as it might be caught up in there. No luck there either? Contact us. Our customer service staff will send you a new receipt.

Do you have a store we can visit?

As we are an online store only and we don’t have a store you can visit. However, we do have a great customer service team, so if you have any questions about a certain product, please contact us and we will be more than happy to help you.

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Cushion Questions

Are cushion inners included?

We currently don’t sell cushions inners. We find that many customers already have their cushion inners and are looking for new cushion covers to update their interior. If you need the cushion inner as well, you just need a cushion inner that is the same size or a few cms larger than our cushion cover, depending on how firm you want the cover to be.

What material are your cushion covers made of?

Our cushion covers are made out of many different fabrics. You can find the material type and size of each cushion just above the ‘Add to cart’ button for each cushion. You can also use our filter to shop for a specific material type. Simply click ‘Shop All’ in our menu and go to the ‘Filter by Material’ section on the left.

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Exchanges & Returns

Can I exchange my cushions if I change my mind?

Choosing the right cushions can be challenging so we provide you with 30 days to decide if you like your new purchases. If you’d like to exchange them for something else just get in touch and let us know. As long as their they’re in the original packaging and condition we’re happy to provide you with an exchange.

To get the process started, simply contact us via our contact form. We’ll send you our shipping address to return your order to. Please keep in mind that we don’t cover postage costs for returning items, but are happy to cover the cost of shipping your new items to you. Price differences will be organised before we ship the new products.

Can I return my cushions?

When buying your cushions online, it can be hard to tell how they will look like in your home so we give you with 30 days to decide if you like your new purchases. When you want to send them back, simply contact us and let us know. As long as they are in their original condition andpackaging we’ll be happy to provide you with a refund.

To get the process started, simply contact us via our contact form. We’ll send you our shipping address to return your order to. Please keep in mind that we don’t cover postage costs for returning items. Refunds will be processed to the same method used at checkout.

What should I do when my product is faulty?

Before we ship our items, they will be checked for quality. If, in a rare case your product arrives damaged, please contact us as soon as possible, so we can help you straight away. We’ll require information and photos of the damage so we can follow up right away.

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Payments

What payment methods do you accept?

We accept credit/debit card payments with a Visa, Mastercard and American Express logo and payments via PayPal and Afterpay. All payments via credit or debit cards are processed via our super secure payment system which uses 256-bit SSL technology.

Is my payment secure?

We will process your payment through our payment system that is highly secure and protected by 256-bit SSL technology, which means that your card information and your personal details are encrypted and securely transferred. Rest can be assured that your personal information will be safe as we will never handle or see the details on your card. We also offer Paypal as a method of payment which is owned by eBay and processed millions of dollars worth of transactions across the globe every day.

Will I receive an order receipt?

Yes, when your order has been processed, you’ll receive an email from us with your payment receipt attached as a PDF. Here you’ll also find all the information you might require for warranty and tax purposes. If you pay via PayPal or Afterpay you will also receive an additional payment receipt from them. If you have not received an email confirmation within 5 minutes of making your order, check your junk or spam folders and it it might have got caught up there.

What is Paypal?

PayPal is an easy and secure online payment platform. If you already have a PayPal account, you can easily log in with your email address and password. If you don’t have a PayPal account yet but would like to set one up then you can easily do it here.

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Shipping & Delivery

How much are the shipping costs?

We offer FREE Shipping to anywhere in New Zealand on all orders over $150. Orders under $150 will be charged a flat rate of just $12. Isn’t that a good reason to grab a few more cushions?

How long will shipping take?

We always aim to ship our orders within 1-2 working days. Our products are shipped from Australia by international carriers and shipping takes usually between 2-10 working days. We’ll send you an email with your tracking details as soon as we’ve shipped your order so you can track the delivery to your home address.

Will I receive tracking information?

As soon as your order has been shipped, we’ll send you an email with the tracking information. Our orders will be shipped by international couriers but will arrive using the New Zealand Post system. You’ll receive one tracking code that will be valid for the entire journey and you can use this to track the progress of your order to your door.

Do you ship to countries other than New Zealand?

Our shipping policy relates to customers who live in New Zealand only. If you are located in another country and would like a shipping quote, please contact us. Let us know your shipping address and the items you would like to order so we can let you know if we can ship our products to you. If you’re in Australia, you can use our Australian store.